Frequently Asked Questions
Who is eligible to apply for a Japan pension refund?
You previously worked in Japan
You contributed to the Japanese pension system for at least 6 months
You have left Japan permanently
You are not currently living in Japan
Why is 20% of my pension refund withheld?
The Japanese government withholds 20% as tax. This amount can only be reclaimed with the proper paperwork and representation.
How does Nenky help?
Do I have to pay anything upfront?
No. In fact, Nenky will never ask for your credit card information, as our fees are deducted from the recovered taxes.
How much does Nenky charge?
There are 3 pricing tiers. Please see the pricing section.
How long does the process take?
From start to finish, the entire process takes about 8 months on average.
Is my personal information secure?
Yes. Your information is protected using industry-standard security practices and is used only to process your claim. We maintain strict safeguards to ensure your data remains safe and confidential.
What if I am still living in Japan?
You can prepare everything in advance with us so your application is ready to submit as soon as you leave Japan.
Can I apply if I left Japan several years ago?
Yes, but you must apply within 2 years of leaving Japan.
Where will my refund be sent?
Your refund will be sent to the bank account that you provide us. We’ll help ensure everything is set up correctly so there are no delays.
I already received my pension refund. Can you still help?
Yes. If you received your lump-sum payment, you are still eligible to recover the remaining 20% tax. That’s exactly what Nenky specializes in.
Start Your Pension Claim
If you believe you’re eligible to recover your Japan pension refund, Nenky makes the process simple and secure. Start your application today and take the first step toward recovering the full refund you’re entitled to.
Start Your Pension Claim